Support Services Operative

The Production Support Operative plays a key role in ensuring the smooth and efficient operation of the production and stores departments. Reporting to the Production Manager, the post holder will provide hands-on operational support across multiple areas of the business, maintaining workflow continuity, supporting logistics and materials handling, and contributing to continuous improvement initiatives. The role requires a proactive approach, strong teamwork, and the ability to communicate effectively within a diverse working environment.

Main Duties & Responsibilities:

• Check Work in Progress (WIP) trolleys and load essential kits to ensure correct material allocation and schedule adherence.
• Relocate empty trolleys promptly to the designated area following assembly operations to maintain operational flow and workspace organisation.
• Provide support to the Stores and Goods In departments as required.
• Assist with unloading & storage of raw materials ensuring safe handling and good housekeeping.
• Support the Quality & Aftersales departments ensuring accuracy and compliance with internal processes.
• Empty swarf skips twice daily to maintain cleanliness and health and safety standards.
• Support continuous improvement initiatives and identify opportunities to reduce waste and enhance operational efficiency.
• Respond to requests for miscellaneous parts and tools as required.
• Provide general departmental support to help achieve production targets.
• Communicate clearly and professionally in English, handling enquiries courteously and efficiently.
• Collaborate effectively with colleagues and internal stakeholders to deliver a seamless, high-quality service.
• Any other duties, within reason & capability, as agreed with management.

 This description is not intended to be an exhaustive list of duties; the post holder will be responsible for all duties in addition to all other aspects of the role as considered by the Production Manager.

Essential Criteria:

Full training will be provided to the successful candidate however, candidates should possess:

• Full UK Driving License is essential.  You must be aged over 25 for vehicle insurance.
• Ability to maintain a clean and organized work area.
• Mechanical aptitude and analytical thinker with the ability to solve problems.
• Ability to read & accurately interpret engineering drawings.
• Verbal/written communication skills.
• Work both independently and as part of a team.
• Meticulous eye for detail.
• Organised with the ability to manage multiple tasks efficiently

Desirable Criteria:

• Previous experience in the precision engineering sector is beneficial
• Experience within the hydraulics sector is preferred

Key Performance Indicators:

• Must be self-motivating with the ability to adapt to complex business situations within a fast-paced, rapidly changing work environment
• Ability to work under pressure and meet tight deadlines in a fast-paced environment
• Ability to be a team player with a high level of dedication/Working with Office Manager, Engineers & Team Leaders.

Hours of Work

Monday – Thursday:   07:30am to 16:30pm

Friday                               07:30am to 13:30pm

In return, the successful candidate will receive:

• Competitive salary
• Westfield Health cover
• Access to the bike-to-work scheme
• Flexible holidays
• Long Service Rewards
• Learning and development opportunities.

• Exciting opportunities for the future, as the Company continues to grow and improve
• Free parking on site
• Canteen Complimentary tea, coffee, milk and sugar
• Access to Thrive provides individuals with resources, guidance, and opportunities that support personal growth, resilience, and long-term success.
• Plus, much more…

Rights to work in the United Kingdom

Applicants for this role must be eligible to work legally in the United Kingdom. The successful applicant will be asked to provide evidence of their right to work in the UK before being formally offered the role. If you do not have the right to work in the UK, we will not be able to consider you for this role. If you are uncertain about your eligibility to work in the UK, you are encouraged to contact the UK Borders agency.

Please note

NHL reserves the right to enhance essential criteria in the event of a high volume of applicants. In such an instance, only shortlisted candidates will be contacted.

NHL is an equal opportunities employer.